Frequently asked questions

How do I track my order?


Once your order is shipped, you will receive a personalized email including your order confirmation number and tracking number. To learn more about our shipping & return policy, please click on the link located under Customer Service at the very bottom of the website titled "Shipping & Return Policy".




How do I get featured on the website?


Getting featured on the website is simple. To submit your photo, simply upload the photo you would like to be featured on instagram and tag us in it with your caption and hashtag: #PrxttyGirls. Please note that your customer photo may or may not get uploaded as quickly as you would like depending on the number of submissions. If you would like your photo removed, please contact customer service by filling out the contact form located at the bottom of the website titled "Contact Us" or email customer service contact@tonixfashion.com. We take pride in providing top tier customer service, and you should receive a reply to your message within 24-72 hours.




What is Tonix?


Tonix is a brand dedicated towards the revamp and revolution of beautiful people who wear their confidence on their sleeve. Tonix is a black-owned business, and our company is built solely on the foundation of our faith and love for Jesus Christ. The name "Tonix" derived from the word "Tonic", which is defined as something that gives an invigorating effect and promotes well-being. What better way to do this than through the art of expressive fashion? We aim to build confidence in those who need it, and support those who don't! Our goal is complete unity amongst our Tonix family in hopes of creating connections, friendships, and opportunities. We are a family of beautiful women, men, and all other genders and we do not discriminate against any race, color, or religion. Welcome to the Tonix family.




I cannot find the answer to my question, how do I contact customer service?


If your question is not listed above, please click on the link located at the very bottom of the website titled "Contact Us" or email us directly at contact@tonixfashion.com.We take pride in providing top tier customer service, and you should receive a reply to your message within 24-72 hours.